Terms & Conditions
Our service terms, pricing conditions, and professional standards
Service Terms & Conditions
$99*Individual Tax Returns - From $99*
Simple Tax Special ($99*)
This special rate applies only when you have:
- One simple salary (1 PAYG Payment Summary)
- Government payments and bank interest only
- Less than $300 total deductions
- No complex income sources
*This discount replaces the previous student discount rate programme.
Standard Personal Tax ($187)
For clients with multiple income sources and deductions greater than $300. Includes comprehensive interview and search over 175 possible deductions.
Rental Property Package ($336)
Everything in Standard Personal plus one investment property. Includes rental income and investment property deductions.
Additional Services
- Each additional rental property: $149
- Capital Gains Tax: from $242
- Deductions >$1000 or >10 items: $28
- Medicare Levy Refund: $69
- Fee from refund service: $28
$220+Business Tax Services - From $220+GST
Business Return Categories
- Sub-Contractors (PSI, 1 Client Only): from $220+GST
- Sole Traders: from $390+GST
- Partnerships: from $390+GST
- Business Activity Statement: from $220+GST
- Standard Hourly Rate: $220+GST
Ongoing Business Services
- Bookkeeping & Payroll: from $190+GST/month
- Companies & Trusts: from $190-$280+GST/month
- SMSF Services: from $333+GST/month
Complex Services
Pricing for specialized services including tax planning advice, complex company structures, and trust administration is provided on application (POA) after review of specific requirements.
Our Service Standards
What's Included in All Services
- Comprehensive interview process
- Search over 175 possible deductions, rebates and offsets
- Year-round support and advice
- 100% satisfaction guarantee
- No hidden fees policy
- Transparent upfront quotes
Our Service Promise
We are NOT 10-minute quick-tax agents! We take the time and effort to explore every possible tax deduction/benefit possible. We prepare your tax return thoroughly and carefully - this is how we NEVER miss a deduction.
Quality Guarantee
Our belief: a good tax agent is much more important than a good price! If you're not satisfied with our services, you are not obligated to pay.
Payment Terms & Conditions
Payment Options
- Full payment upon completion of services
- Fee from refund service available (+$28 fee)
- All fees are 100% tax deductible
Quote Validity
All quotes are valid for 30 days from the date of issue. Quotes may be subject to revision if additional work is required or if client circumstances change significantly.
Additional Work
Any work beyond the scope of the original quote will be discussed and agreed upon before commencement. Additional charges will be clearly communicated and approved by the client.
Client Obligations
Document Provision
Clients must provide complete and accurate information and documentation required for the preparation of tax returns and other services. This includes:
- All income statements and PAYG summaries
- Records of all deductions and expenses
- Bank statements and financial records
- Previous year tax returns (if not prepared by Tax7)
Timely Response
Clients are expected to respond promptly to requests for additional information or clarification to ensure timely completion of services.
Accuracy of Information
While we conduct thorough reviews, clients remain ultimately responsible for the accuracy and completeness of information provided to us.
Limitation of Liability
Professional Indemnity
Tax7 maintains comprehensive professional indemnity insurance as required under the Tax Agent Services Act 2009.
Scope of Services
Our liability is limited to the scope of services specifically engaged and the fees paid for those services. We are not responsible for:
- Penalties arising from late lodgment due to client delays
- Consequences of incomplete or inaccurate information provided
- Changes in tax law or ATO interpretation after completion
Changes to Terms & Conditions
We reserve the right to change these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately upon posting. Continued use of our services constitutes acceptance of the revised terms.
Required Professional Disclosures
As a registered Tax Agent, our work is performed in accordance with the Tax Agent Services Act 2009. Pursuant to the Tax Agent Services (Code of Professional Conduct) Determination 2024, we are required to provide the following information to all current and prospective clients:
Relevant Matters
There have been no matters identified since 1 July 2022 that could significantly influence your decision to engage or continue to engage our tax agent services.
Tax Practitioners Board Registration
The Tax Practitioners Board (TPB) maintains a public register of all registered Tax Agents and BAS Agents. You can access and search this register on the TPB website at www.tpb.gov.au.
Complaints Process
If you have a complaint about our tax agent services, please follow this process:
- Contact our office first with the details of your complaint via email at [email protected] or phone 1300 166 777
- We will acknowledge your complaint and attempt to resolve it within 14 days
- If you are not satisfied with the outcome, you may lodge a complaint with the TPB through its official complaints process
- The TPB will review your complaint, and information about further review rights is available on the TPB website
Contact Us
If you have any questions about these Terms & Conditions or need to discuss our services, please contact us:
General Inquiries
Online Booking
Book ConsultationLast Updated: December 20, 2024
These terms and conditions are subject to change. Please check our website regularly for updates.