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Terms & Conditions

Our service terms, pricing conditions, and professional standards

Service Terms & Conditions

$99*Individual Tax Returns - From $99*

Simple Tax Special ($99*)

This special rate applies only when you have:

  • One simple salary (1 PAYG Payment Summary)
  • Government payments and bank interest only
  • Less than $300 total deductions
  • No complex income sources

*This discount replaces the previous student discount rate programme.

Standard Personal Tax ($187)

For clients with multiple income sources and deductions greater than $300. Includes comprehensive interview and search over 175 possible deductions.

Rental Property Package ($336)

Everything in Standard Personal plus one investment property. Includes rental income and investment property deductions.

Additional Services

  • Each additional rental property: $149
  • Capital Gains Tax: from $242
  • Deductions >$1000 or >10 items: $28
  • Medicare Levy Refund: $69
  • Fee from refund service: $28

$220+Business Tax Services - From $220+GST

Business Return Categories

  • Sub-Contractors (PSI, 1 Client Only): from $220+GST
  • Sole Traders: from $390+GST
  • Partnerships: from $390+GST
  • Business Activity Statement: from $220+GST
  • Standard Hourly Rate: $220+GST

Ongoing Business Services

  • Bookkeeping & Payroll: from $190+GST/month
  • Companies & Trusts: from $190-$280+GST/month
  • SMSF Services: from $333+GST/month

Complex Services

Pricing for specialized services including tax planning advice, complex company structures, and trust administration is provided on application (POA) after review of specific requirements.

Our Service Standards

What's Included in All Services

  • Comprehensive interview process
  • Search over 175 possible deductions, rebates and offsets
  • Year-round support and advice
  • 100% satisfaction guarantee
  • No hidden fees policy
  • Transparent upfront quotes

Our Service Promise

We are NOT 10-minute quick-tax agents! We take the time and effort to explore every possible tax deduction/benefit possible. We prepare your tax return thoroughly and carefully - this is how we NEVER miss a deduction.

Quality Guarantee

Our belief: a good tax agent is much more important than a good price! If you're not satisfied with our services, you are not obligated to pay.

Payment Terms & Conditions

Payment Options

  • Full payment upon completion of services
  • Fee from refund service available (+$28 fee)
  • All fees are 100% tax deductible

Quote Validity

All quotes are valid for 30 days from the date of issue. Quotes may be subject to revision if additional work is required or if client circumstances change significantly.

Additional Work

Any work beyond the scope of the original quote will be discussed and agreed upon before commencement. Additional charges will be clearly communicated and approved by the client.

Client Obligations

Document Provision

Clients must provide complete and accurate information and documentation required for the preparation of tax returns and other services. This includes:

  • All income statements and PAYG summaries
  • Records of all deductions and expenses
  • Bank statements and financial records
  • Previous year tax returns (if not prepared by Tax7)

Timely Response

Clients are expected to respond promptly to requests for additional information or clarification to ensure timely completion of services.

Accuracy of Information

While we conduct thorough reviews, clients remain ultimately responsible for the accuracy and completeness of information provided to us.

Limitation of Liability

Professional Indemnity

Tax7 maintains comprehensive professional indemnity insurance as required under the Tax Agent Services Act 2009.

Scope of Services

Our liability is limited to the scope of services specifically engaged and the fees paid for those services. We are not responsible for:

  • Penalties arising from late lodgment due to client delays
  • Consequences of incomplete or inaccurate information provided
  • Changes in tax law or ATO interpretation after completion

Changes to Terms & Conditions

We reserve the right to change these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately upon posting. Continued use of our services constitutes acceptance of the revised terms.

Required Professional Disclosures

As a registered Tax Agent, our work is performed in accordance with the Tax Agent Services Act 2009. Pursuant to the Tax Agent Services (Code of Professional Conduct) Determination 2024, we are required to provide the following information to all current and prospective clients:

Relevant Matters

There have been no matters identified since 1 July 2022 that could significantly influence your decision to engage or continue to engage our tax agent services.

Tax Practitioners Board Registration

The Tax Practitioners Board (TPB) maintains a public register of all registered Tax Agents and BAS Agents. You can access and search this register on the TPB website at www.tpb.gov.au.

Complaints Process

If you have a complaint about our tax agent services, please follow this process:

  1. Contact our office first with the details of your complaint via email at [email protected] or phone 1300 166 777
  2. We will acknowledge your complaint and attempt to resolve it within 14 days
  3. If you are not satisfied with the outcome, you may lodge a complaint with the TPB through its official complaints process
  4. The TPB will review your complaint, and information about further review rights is available on the TPB website

Contact Us

If you have any questions about these Terms & Conditions or need to discuss our services, please contact us:

General Inquiries

Phone: 1300 166 777

Email: [email protected]

Business Hours: Monday - Friday: 9:00 AM - 5:00 PM

Online Booking

Book Consultation

Last Updated: December 20, 2024
These terms and conditions are subject to change. Please check our website regularly for updates.